FAQ Help Center

popular questions

Find answers to our most frequently asked questions here.

Our candles are made using 100% natural soy wax and non-toxic fragrance and are infused with ethically-sourced crystals.

Yes! We are pleased to offer vegan-friendly products across our entire range.  (Our ‘Flora’ candle does not contain real honey). 

Sustainability is important to us. We aim to use packaging that is either partly or wholly made from recycled materials, to reduce the impact our products have on the environment. All of our packaging can be recycled.

We aim to create candles that give off a noticeable throw, but some fragrances are naturally stronger than others.

Yes! The crystals in our candles are small enough that you can leave them in your candle when burning without compromising the burn. 

When there is about 1cm of wax remaining, carefully use a heatproof utensil (like a spoon or tweezers) to extract the crystals. 

To remove any excess wax, place your crystals in a strainer and run under hot water. Then allow them to dry naturally. 

Remember to always exercise caution when handling hot wax.

Use a heatproof utensil like a spoon to gently push the unmelted wax from the sides of the jar into the wax pool in the centre of your candle. This will help the candle burn more evenly and prevent it from tunneling down the centre.

Your empty candle jars can be re-used and make great storage containers for things like cotton pads or makeup brushes. Just use boiling water and detergent to wash out any remaining wax. 

Alternatively, your jar can be recycled.

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At this time we only ship Australia-wide.

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Visit our Contact page where you can use our message form, or email us at [email protected]

Visit our Contact page where you can use our message form, or email us at [email protected]